Picture Medic
Refunds
Last updated 15 September 2026
Restoring a photograph is judgement work, and you should never have to pay for a result you are not happy with. So we have arranged things so that you can hardly get it wrong.
The short version. Repairs are free, so you can see exactly what we do before you ever pay for anything. If a result disappoints you, we repair it again at no cost. If we still cannot give you a photograph you are happy with, you get your money back. Just write to hello@picturemedic.com.
1. You see the work before you pay
Every photograph is repaired free of charge, and there is no limit on how many you send. The repaired photograph carries our watermark across it, the word picturemedic.com, repeated. You can see the repair, keep it, print it, and decide afterwards whether you want the clean copy. You are never buying blind.
2. If a result is not right, we do it again free
This is the first thing we offer, and it is usually the end of the matter. If a face has changed, if a smile has gone, if the colour looks wrong, if too much or too little detail has come back, say so and we will repair the photograph again, at no cost, as many times as it takes to get it right. There is a button for this on the result screen, and you can always reply to the email with your photograph in it.
3. If we cannot put it right, you are refunded
You are entitled to a full refund of what you paid for a clean copy if:
- You paid, and the clean photograph never reached you, or
- The clean photograph is unusable, and repairing it again did not fix it, or
- The photograph could not be repaired at all, in which case, of course, nothing was charged in the first place.
Ask within 14 days of paying, and the refund is made in full to the same method you paid with.
4. When we cannot refund
We cannot refund a clean copy that you have already downloaded and are content with, and we cannot refund the free photograph, nothing was paid for it. If you have downloaded the clean copy and then decide you did not want it, we will not normally refund it, but tell us what has happened: if it is a mistake, or if we got something wrong, we would far rather sort it out than keep money we should not have.
5. How to ask
- Write to hello@picturemedic.com, or reply to the email your photograph arrived in, or use the contact form.
- Tell us the reference of the photograph, you will see it in your photographs page, for example "photograph #42", and say briefly what is wrong.
- We answer within one working day. If we can, we will repair it again; if we cannot, we refund it.
- Refunds are returned to the original payment method. That usually takes 5 to 10 working days, depending on the bank or card. Where you paid by bank transfer, we will arrange the return with you directly.
6. Payments and receipts
Payment is currently arranged by hand: you ask for the clean copy, we send you a payment link, and the clean photograph is sent once the payment has gone through. Every payment is recorded against your account, with the photograph it belongs to, so there is never any doubt about what a refund refers to. There is no subscription, nothing renews by itself, and you cannot be charged for a photograph you did not ask for.
7. If something has gone wrong with a payment
Please write to us before contacting your bank. Almost every payment problem we have seen has been something we could fix in a few minutes, and a chargeback takes weeks and costs us a fee we would rather spend on the service.
8. These terms and your rights
This policy sits alongside our terms and conditions and does not replace any right you have under the law of your own country. If a consumer law where you live gives you a stronger right to a refund, that right applies.